FAQs

Where can I receive news and promotions?

Check out our Facebook page to keep updated on new products and promotions or contact us via mypetis99percenthuman.com. Promotions vary between products but you can also check on each product’s purchase page for specific product’s promotions. 

Payment and Refund

What are the methods of payment/ Can I pay through VISA?

We accept all credit cards. 

We also find PayPal to be beneficial our customers as PayPal keeps your financial information securely encrypted and doesn't share it with sellers or merchants. PayPal will also store your billing and shipping information so you don't have to enter it every time - making checkout fast.

Please rest assured, your credit card information and personal details are encrypted during transmission using SSL (Secure Socket Layer Technology), which is widely used on the internet for processing payments. The information is only used to complete the requested transaction and is not subsequently stored.

WHAT IF I NEED TO RETURN SOMETHING?

Please see Refund Policy or email us at www.mypetis99percenthuman@gmail.com and we'll help guide you through the process.

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email at www.mypetis99percenthuman@gmail.com and we'll get back to you as soon as we can.

My shipping address is incorrect, what can be done?

In cases where the order has not been fulfilled, we can correct the address right away once we are notified. On the other hand, if the order is fulfilled, we are incapable to simply change the address. In such cases, the product must first be returned to our supplier, then we can correct the address before reshipping the package; please be notified that this process takes some additional time. In any case, please recheck to make sure you entered the correct address to prevent the situation.

Tracking shows that my package has been delivered, but why have I not received it?

This situation sometimes occurs with those who live in shared facilities e.g. shared house or apartment. Do not panic and simply contact your facility when this happens; most times, customers find the package to be received by their facilities. If the facility nor the post can help you to locate your package, please do not hesitate to notify us.

I ordered multiple products, why have I only received some of them?

Due to us having multiple suppliers to be able to provide our customers a wider range of products, orders with multiple products are fulfilled distinctively between suppliers. This helps shorten delivery period and reduce the shipping fees. In such cases, you should receive more than one tracking numbers to track the packages separately and as a result, the packages are likely to reach you at slightly different times.

Please let us know if there are any other questions that we have not answered. You can email us at info.mypetishuman@gmail.com.

We want to make sure that all your questions are answered. Thank you and enjoy shopping!